FAQ

What to expect from Apoio Cleaning Service:

Once you book a cleaning a team of two fully trained, assessed and qualified Apoio cleaners will arrive at your home at the requested time. Your Apoio team will clean your home to the consistently high standards they have been trained to, leaving it delightfully fresh and clean. Please use the field provided to notify us of any special requests and leave out any special products you would like us to use.

How does payment work?

Payment is processed automatically and securely online on the day of the cleaning. Cleaners tips are included in the payment.

What are the details of the insurance you provide?

Our cleaners are insured for 20,000€ public liability insurance so you can have peace of mind about your home and belongings.

Do I have to provide any equipment or materials?

We provide everything including all materials, products and equipment. If you have a product that you would like us to use specifically please let us know and we will be happy to oblige.

Where can I leave feedback for my cleaning?

You can rate your cleaning here. Cleaners get paid a bonus for every 5 star rating they receive so please don’t hold back if they did a smashing job and made your home a happy one! If you think we could have done better we will send another team to fix any issues you have identified, free of charge. What's more? We have freebies available every 5th cleaning you rate so get rating!

What if I am not home during the cleaning?

Many of our clients like to have their home cleaned while they are out. This is no problem. Please provide details on where to pickup the keys (generally people leave them in a local shop or café) in the field provided when you are booking.

How can I cancel or reschedule a cleaning?

You can do this easily from your user dashboard. Cancelling or rescheduling is free of charge if done at least 24 hours before the cleaning is scheduled. Unfortunately we will be obliged to charge the full amount if the change comes within 24 hours of the scheduled cleaning time.

Are outdoor areas included in the cleaning?

Currently outdoor areas are not included in our service. Is this important to you? Click here to let us know.

What is the difference between a deep cleaning and a normal cleaning?

Sometimes you need more than a standard cleaning. During a deep cleaning we will remove all items from your shelves etc to wipe them down and also move heavy furniture in order to remove all dust. We also clean all the, walls, doors, behind and under the oven and sink (where accessable) etc. Your home will be as close to new as possible once we are finished.

What other services do Apoio offer?

  • Office cleaning.
  • Holiday apartment cleaning.
  • Holiday apartment check-in.
  • Holiday apartment hosting.

Please contact us at service@apoio.co with details of your needs and one of our account managers will be in touch with more information on how we can help your business.

What is included in standard cleaning?

Bathroom

  • Showers/bathtubs rinsed & wiped
  • Toilets cleaned
  • Countertops wiped
  • Sinks, faucets, and fixtures wiped
  • Mirrors cleaned
  • Floors mopped and vacuumed
  • Baseboards dusted
  • Cabinet exteriors cleaned
  • Reachable vents dusted
  • Trash emptied

Kitchen

  • Sinks, faucets, and fixtures wiped
  • Microwave exterior and interior cleaned
  • Countertops and backsplash wiped
  • Cabinet exteriors wiped
  • Floors mopped and vacuumed
  • Furniture and visible surfaces wiped and dusted
  • Reachable vents dusted
  • Trash emptied
  • Fridge exterior cleaner

Bedroom

  • Floors mopped and vacuumed
  • Furniture and visible surfaces wiped and dusted
  • Baseboards dusted
  • Reachable vents dusted
  • Trash emptied

Other Living Areas

  • Furniture and visible surfaces wiped and dusted
  • Floors mopped and vacuumed
  • Baseboards dusted
  • Reachable vents dusted
  • Trash emptied

In the unlikely event you are dissatisfied with your cleaning please let us know within 24 hours (using our rating system) so we can send another team to remedy the situation. No refunds are available at this time.

What is Apoio’s refund policy?

In the unlikely event you are dissatisfied with your cleaning please let us know within 24 hours (using our rating system) so we can send another team to remedy the situation. No refunds are available at this time.

What happens if a cleaner breaks something in my home?

Apoio cleaners are trained to take the utmost care with your possession but accidents can still happen. In the rare occurrence one of our cleaners breaks something we will reimburse you fully for the amount if costs to replace the broken item. Apoio cleaners will take a photo of anything they may break and inform the Apoio head office immediately. We will then contact you to arrange details.

Contact us


Phone: +49 176 8458 6813
Email: info@apoio.co

Please leave your telephone number and email we will call you back